We include everything to make your stay as comfortable as possible, promising no hidden extras as per your reservation confirmation voucher. Our Guest Services Team is also on call 24/7 to assist with any problems which may arise whether they be a faulty air condition or a medical emergency.

Please, have a look at the section of each hotel’s description page. In this section you will also find the check in/out information. Room facilities / services are stated in each room description, just below the photos of the room’s page. Please note that some of the services might be off-site and also require an extra charge.

Booking a room is possible by completing the reservation form on our official website through our booking engine. Please, select the dates of your stay and type of room you have chosen. The system will show you the rate for the accommodation (always check the conditions). If you agree with the total amount and the booking conditions, just click on the button “Book now” and the reservation form will show up. Once you finish the order form and click on the button “Book now”, your reservation will be confirmed shortly to your email address.

Alternatively, you may contact our Guest Services Team in order to handle your reservation request.

After completing and sending us your order form, you will get an automatic e-mail containing your Reservation Confirmation number. The Reservation Confirmation serves you as a voucher. In case that you requested in your order form any special requests – ie. extra bed, early check-in, baby cot etc, please always double check with the hotel directly that they noted your request and are able to arrange it for you.

Yes, of course. Please get in contact with our Guest services department in order to provide your desired type of room and the stay dates that you are looking for.

Before finalizing your reservation please double check your e-mail address because a mistake in the e-mail address is the most common reason why our guests do not receive their confirmations. In some cases, our emails can also end up in the “spam folder” so please check it as well. In any case, please try to contact us by e-mail or telephone, as we will be glad to assist you and solve the issue as soon as possible.

Free cancellation is no longer available. If a reservation is cancelled or modified up to 2 days before the arrival date and check-in time, no penalty will be charged. If the reservation is cancelled or modified less than 48 hours before the arrival date and check-in time, the full rate for the first night will be charged.

Yes, you can modify your reservation without a penalty up to 2 days before your arrival date and check-in time. Modifications made less than 48 hours before the arrival date and check-in time will incur a charge equivalent to the full rate for the first night.

If you cancel your reservation less than 48 hours before your arrival date and check-in time, you will be charged the full rate for the first night of your stay.

Yes, if you do not show up for your reservation and have not cancelled it at least 48 hours prior to the arrival date and check-in time, you will be charged the full rate for the first night of your stay.

To cancel or modify your reservation, please contact our reservations team directly through the contact information provided in your booking confirmation email. Ensure you do so at least 2 days before your arrival date to avoid any penalties.

If you need to check out earlier than your scheduled departure date, please inform the front desk as soon as possible. Depending on the circumstances and the notice given, early departure fees may apply.

Yes, our cancellation policy applies to all room types and rates. However, specific promotional rates or packages may have different terms and conditions, which will be clearly outlined at the time of booking.

No, if you cancel your reservation after the cancellation deadline (less than 48 hours before arrival), you will be charged the full rate for the first night and no refund will be issued for that charge.

Group bookings may have different cancellation policies. Please refer to your group booking agreement or contact our reservations team for specific details related to your group reservation.

Children between 0 and 3 years old benefit from a 100% discount. Children between 3 and 12 years old (included), accompanied by 2 adults, in an extra bed in the parent’s room, benefit from a 50% discount on the adult rate for accommodation. Children between 3 and 12 years old (included), accompanied by 2 adults, sharing the same bed in a double room, benefit from a 100% discount on the adult accommodation rate.

No, there is no charge for a crib or cot for infants. We provide cribs or cots free of charge for children between 0 and 3 years old. Please inform the front desk prior to your aarival in order to to ensure availability.

The number of children who can stay in the parents’ room depends on the room type and availability of extra beds. Please contact our reservations team to discuss specific requirements and options.

Yes, it is helpful to inform the hotel in advance if you are bringing children, especially if you require an extra bed or crib, to ensure availability and proper arrangement of your accommodations.

Yes, Duke Hotels accept Romanian issued vacation tickets as a form of payment. Please contact the hotel prior to booking to accommodate this form of payment.

Of course! If you have any preference regarding the views, location of the room inside the hotel, or any other subject relating to your reservation, you must contact the Guest Services Team directly. You will find the contact details on our official website.

Whenever possible, our team will do everything to make your stay with us as pleasant as possible, but we can not guarantee the requests.

* Some requests may incur additional expenses, you will always be informed at the time of making the request.

At Duke Hotels Collection, bookings are sold on the basis of the earlier you book, the less you pay and periods of high demand cost more than less popular periods. Rates will generally increase, as you get closer to your date of stay.

No, unfortunately, pets are not allowed at Duke Hotels. We strive to maintain a comfortable and allergen-free environment for all our guests. Only service dogs are allowed within our premises.

Yes, Duke Hotels will gladly receive and hold packages for you during your stay. Simply ensure the package is addressed correctly withe the hotel address, with your name and room number, and we will keep it safe until you are ready to collect it.

Yes, guests can arrange for packages to be delivered to Duke Hotels prior to their arrival. Please note that full payment must be made for the package before it arrives. Ensure that the package is labelled with your name and reservation details for easy identification and safekeeping.

No, smoking is strictly prohibited in all rooms and indoor areas of Duke Hotels. We maintain a smoke-free environment for the comfort and health of our guests. Designated smoking areas are available outside the hotel premises.

The minimum age to check-in at Duke Hotels is 18 years old. Guests will be required to present valid identification at the time of check-in to verify their age. Any minors should be accompanied by an adult.

The minimum age to check-in at Duke Hotels is 18 years old. Guests will be required to present valid identification at the time of check-in to verify their age. Any minors should be accompanied by an adult.

Yes, Duke Hotels offers complimentary luggage storage for guests both before check-in and after check-out. This allows you to explore the area or attend to business without worrying about your belongings.

Yes, we provide cots or cribs free of charge for guests traveling with infants. Please request this service at the time of booking or contact the front desk upon arrival to ensure availability.

No, Duke Hotels do not offer onsite laundry or dry-cleaning services. However, we can recommend nearby facilities or services that you can use during your stay.

On each hotel description page, you will find the address and a Google Map feature. Click on to open the map, and check your location to see the best route to the hotel.

Also you may find available means of transport and distances from/to the hotel.

Your passport, identification card or driving license on a physical format and your booking confirmation number.

Yes, in all of our hotels you can enjoy free WiFi as well as inside the rooms.

Yes, you may contact our Guest Services Team in order to provide you the nearest private parking during your accommodation.

We are happy to receive your feedback. We assure you of our prompt attention to resolve any complaints regarding reservations, cancellations, requested refunds etc if the complaint has been received within 03 days of the occurrence of the event giving rise to the complaint.

In the event that a Guest has a complaint during his/her stay at the Accommodation, he/she must bring it to the attention of the Guest Services Team as soon as possible to allow the Accommodation the opportunity to address the issue during your stay. To allow us handling your complaint better please always include your name and last name, contact email, hotel name, stay dates and reservation number when possible.

We serve Continental Buffet Breakfast in all of our hotels daily from 07:00-10:30.

Yes, we offer a variety of vegetarian options as part of our breakfast menu. Our goal is to cater to diverse dietary preferences and ensure all guests enjoy a satisfying and nutritious start to their day.